What’s the Business Plan for Serving the Poor?

(From the American Hospital Association’s H&HN Daily, September 25, 2012) Doing more with less. Doing the most for the least. Seems like the biggest magic trick ever. It’s invisible, people don’t seem to even notice you’re doing it. You do it every day. And...

What healthcare must learn — from a chain restaurant

In Healthcare Beyond Reform: Doing it Right For Half The Cost I lay out the five strategies that healthcare must adopt, and is adopting in various ways and places, to make healthcare better and cheaper at the same time. Strategy Five is “Rebuild Every Process.” It’s...