“Patient In Chief”: Putting The Customer In Charge

The road to real “consumer-driven health care” is twisty and full of potholes. But some health care providers, some employers, and some insurers are making it work so well that it begins to look like the answer. Let’s take a look: What makes a difference? What’s so hard about it? What do we need to do to make it work? Who’s making it work? How? Is there a formula?